Privacy & Cookie Policy

K Merch is a trading name of Kontour Productions Ltd (“we”, “our”, “us”).

Registered address: First Floor, Northburgh House, 10 Northburgh Street, London, United Kingdom, EC1V 0AT

Company Number: 13400785

Email: hello@wearekmerch.com

For the purposes of the Data Protection Act 2018 (incorporating UK GDPR), we are the “data controller” in respect of the personal data you provide when using our website (the “Website”).

This policy explains how we collect, use, and protect your personal data.

Last updated: [10th April 2026]

We may collect and process the following types of personal data:

Contact Information

Name, email address, phone number, billing and shipping address.

Order & Financial Information

Order details, transaction history and payment-related information required to process purchases.

(Note: payment details are processed securely via third-party providers and are not stored by us.)

Account Information

Login details, preferences and saved information if you create an account.

Marketing & Interests Information

Preferences, feedback, survey responses, and interactions with marketing communications.

Technical Information

IP address, browser type, device, pages visited, time spent on site, and general usage data.

We collect data in the following ways:

• When you place an order
• When you contact us (email, phone, forms)
• When you sign up to marketing or newsletters
• When you browse our Website (via cookies and analytics tools)
• From third parties (e.g. payment providers, eCommerce platforms)

We use your data to:

• Process and fulfil orders
• Deliver products and manage shipping
• Communicate with you about your orders
• Provide customer support
• Improve our website, products, and services
• Send marketing communications (if you opt in)

Prevent fraud and ensure security

Under UK GDPR, we rely on the following lawful bases:

• Contractual obligation – to fulfil your orders
• Legal obligation – for tax and compliance purposes
• Legitimate interests – to improve our services and prevent fraud
• Consent – for marketing communications (you can withdraw at any time)

All payments are processed securely via third-party providers such as Shopify Payments, Stripe, or PayPal.

We do not store your full payment card details.

We may share your personal data with trusted third parties, including:

• eCommerce platforms (e.g. Shopify)
• Payment providers (e.g. Stripe, PayPal)
• Delivery partners (e.g. Royal Mail, DPD, couriers)
• Fulfilment and production partners (where required to complete your order)
• Marketing platforms (e.g. email providers, advertising platforms)

We only share the data necessary for them to perform their services.

Some of our service providers may store or process data outside the UK or EEA.

Where this occurs, we ensure appropriate safeguards are in place to protect your data.

We retain your personal data only for as long as necessary to:

• Fulfil your order
• Meet legal and tax obligations
• Resolve disputes and enforce agreements

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Restrict processing
• Withdraw consent at any time
• Request transfer of your data

To exercise your rights, contact: hello@wearekmerch.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We use cookies to improve your experience and analyse website performance.

Types of cookies we use:

Analytics Cookies (e.g. Google Analytics, Hotjar)

Track website usage and performance.

Retention: up to 2 years

Essential Cookies

Required for website functionality.

Retention: session-based

You can control cookies through your browser settings.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Our Website may contain links to third-party websites.

We are not responsible for their privacy policies or practices.

We may update this policy from time to time.

Any changes will be posted on this page.

If you have any questions about this policy or how we handle your data, please contact:

Email: hello@wearekmerch.com

Address:
Unit 23 Dale Court 
Avenue Lodeve 
South Kirkby 
Pontefract 
WF9 3FL